Perhaps the greatest quality in a leader and the most valuable skill in building relationships is the ability to think before you speak. If you have a tendency to speak hastily in anger and regret your actions at leisure, the childhood admonition to count to ten before speaking will still serve you well. When you pause — if only for a moment — to consider the consequences, you may think better of what you were about to say. And if you must speak strongly, it’s a good idea to sugarcoat the words — just in case you have to eat them later.